Return Policy
Return Policy: White Label Sportswear Ltd
At White Label Sportswear Ltd, we strive to ensure complete customer satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward and fair return policy. Please review the details below:
1. Eligibility for Returns
Timeframe: You may return products within 30 days of receiving your order.
Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.
2. Non-Returnable Items
The following items are not eligible for return unless they are defective or damaged upon arrival:
Customized or personalized items (e.g., sportswear with logos, names, or specific designs).
Items that have been worn, washed, or altered.
3. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at contact@whitelabelbuy.net within 7 days of delivery.
Provide photos of the defect or damage, and we will arrange for a replacement or refund.
4. How to Initiate a Return
Contact Us: Email us at contact@whitelabelbuy.net with your order number, details of the item(s) you wish to return, and the reason for the return.
Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the item(s).
Ship the Item(s): Package the item(s) securely and ship them to the address provided. Please include the Return Authorization Number inside the package.
5. Refund Process
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original payment method.
Shipping costs are non-refundable, except in cases of defective or damaged items.
6. Exchanges
If you need to exchange an item for a different size or color, please contact us at contact@whitelabelbuy.net.
Exchanges are subject to product availability.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service to ensure your return is received.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: contact@whitelabelbuy.net
Website: whitelabelbuy.net
